Dual Camera
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We usually reply within 48 hours. Including your device model and iOS version helps us answer on the first try — the app’s Settings → Contact Support button fills those in automatically.
Frequently asked questions
What does the free version include?
Unlimited photo capture in all modes — rear, front, and dual camera. Free exports include a small watermark.
What’s included in Pro?
Video recording in all modes, AI Smart Crop subject tracking, all dual-camera layouts, and watermark-free exports. Available as a weekly or yearly subscription, or a one-time lifetime purchase.
I purchased Pro but it’s not showing.
Open the app → Settings → Restore Purchase. Your purchase is tied to your Apple ID, so make sure you’re signed in with the same Apple ID used for the purchase.
How do I cancel my subscription?
Subscriptions are managed by Apple. Go to your device Settings → your Apple ID → Subscriptions → Dual Camera Pro → Cancel. You keep Pro access until the end of the current billing period.
How do I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and select the purchase.
Why is Dual Cam unavailable on my iPhone?
Simultaneous front + rear recording requires the multi-camera hardware in iPhone XS or later. The dual orientation modes — landscape + portrait from one shot — work on all supported devices.
My videos have no audio.
Microphone access is off. Enable it in your device Settings → Privacy & Security → Microphone → Dual Camera. You can also record deliberately without audio when the app offers that choice.
I can’t save to Photos.
Enable Photo Library access in your device Settings → Privacy & Security → Photos → Dual Camera. The app only ever asks for add-only access, so it can save your captures without reading your library.
AI Smart Crop isn’t tracking my subject.
Try switching Subject Type in Settings: Person for full-body framing, Face for close-ups, Auto for general scenes, or Center to lock the crop in the middle. Crop Smoothing controls how quickly the band follows movement.
Where are my photos and videos saved?
Captures are stored inside the app, then saved to your Photo Library or shared from the review screen that appears after each capture.
The app crashes or stutters while recording.
Check that you have free storage — dual outputs at 4K are large — and close other camera-using apps. Dual Cam recording is demanding; 1080p is smoother than 4K on older devices.
Does the app collect my data?
No. No account, no analytics, no tracking, no ads. Everything is processed on your device. See the Privacy Policy for details.
Device requirements
- iOS 17.0 or later
- iPhone and iPad
- iPhone XS or later for Dual Cam (simultaneous front + rear)
- iPhone 12 or later recommended for 4K performance